It is important to handle customer’s complaint of precise machining service.
Precise machining service is to provide precision customized machining parts, according to customer’s demand. It is a process that removes excess, raw material from a work-piece, meet to tight tolerance of dimensions, to create a finished product.
In the process of precise machining, there is no company can ensure zero defect of machined parts. Therefore, how to deal with customer complaints? It has become very important.
For example, last week, we received a customer complaint from the United States. There are 50pc of cover flange mounts, we made them backward. How to handle this complaint? Let us see the details as below.
- Firstly, we checked the pictures of the product , what we took before the shipment (we always take pictures of each product before shipment), we confirmed it within 10minutes, It really was our fault.
- Secondly, inform the production manager, QC manager, and all relative staff having a meeting , within an hour, analyzing the reason, understanding the customer’s demand, find the fastest solution. Meanwhile, propose corrective and improve it.
- Thirdly, reply email to customer in 2 hours, provide solution of the rebuild parts.
- In addition, we rebuild 50pc new parts freely, and finish them in 5 days, ship out them by DHL, we charge all freight.
Finally, customer is very satisfied with our solution, that is so quick response and responsible attitude.
SYM precise machining service, focus on the precision machining for 23 years, customers trust us, so they give us orders, SYM team can help customers to solve all machining problems.
If you have any precision machining needs, please contact us now. You will get feedback in 24 hours.
Material range:
Steel—- Stainless Steel , Alloy Steel, Cast Iron, carbon Steel.
Special steel—- Nickel, Monel, Titanium, Tool Steel, Tungsten.
Aluminum—- AL6061-T6，AL7075, AL6082, AL 5052.
Copper alloy—- Brass, Bronze, Copper.
Plastic—- Delrin, Acrylic, Nylon, PC, PET, PVC, Teflon, UHMW.
